General Questions

At this time we accept all major credit cards. This includes, but is not limited to, Visa, Mastercard, & Discover.

We are currently looking into adding different types of payment Methods. Stay tuned by subscribing to our newsletter.

We have 3 store locations in Michigan. Your items are primarily shipped from our location in Bay City, MI.

See more about our locations here.

You can contact us through our Contact Form or by emailing a1truckparts2020@gmail.com.

The best way to find what you came to our website for is by using the search bar in the header of the website.

You can also navigate through the drop down menus to find the category of the item you're looking for.

Searched our site and still can't find what you're looking for?

We are happy to search for it and help make it available for you. Contact us through our Contact Form or by emailing a1truckparts2020@gmail.com with the part information and we will get back with you as soon as we can.

A-1 Truck is a member of Heavy Duty America buying group that ensures competitive pricing and complete availability of hard to get industrial, heavy-duty truck parts, & equipment.

Shipping

A-1 Truck Parts does not ship outside of North America (U.S. & Canada).

Yes. Shipping charges for your order will be calculated and displayed in the checkout process. Prices can vary on weight, package size, location shipping to, & shipping carrier.

A-1 Truck Parts is happy to start offering Free Standard Shipping within the United States on any purchase that are over $75 (before tax & estimated shipping). A-1 Truck parts will determine either USPS or UPS to ship the item dependent on the size and weight of the item.

This does not apply to products considered oversized or products that exceed a $20 shipping value. If your shipping value does exceed $20 contact us at a1truckparts2020@gmail.com and we'd be happy to refund $20 of the shipping cost.

All orders placed before 2:00 PM EST Monday-Friday are out the door the same day. All orders places after 2:00 PM EST Monday-Friday are processed same day, but will be shipped ou the next business day. Any orders placed over the weekend will be processed the following business day.

Orders are not shipped or delivered on weekends/holidays.

When your item is shipped from our facility, you will receive an email confirmation. In that email, you'll find a tracking number to click and see where your package is.

Don't have an email? Log in to the website using the information your used during your checkout process. Click on "My Orders" and the "Order Number" to look at that Order's Information.

We do our best to ship your item out as soon as possible, and sometimes that includes on the weekend.

That being said, we can not gaurentee your item will be shipped out over the weekend. Generally, your item will ship out next business day.

If you have received the wrong item, reach out to us immediately at a1truckparts2020@gmail.net or by Contact Form.

We will work to make the issue right with you as soon as we possible.

Returns

Before returning your item, please contact us at a1truckparts2020@gmail.com.

Please return item within 30 days of it being received.

Before returning your item, please review our Return Policy.

Cores

The core charge, is a deposit you pay until you return your old part. If you don't have the core at the time of purchase, you must pay the core charge.

The customer is responsible for the shipping cost of the core. Please package your item to prevent damage or loss of the core during shipping. A-1 Truck Parts is not responsible for core lost or damaged during shipping.

Ship Core To:

A-1 Truck Parts - Core Return

3836 N. Euclid Ave
Bay City, MI 4806

Fill out the Core Return Form and return it with your core. This helps us determine your order and the appropriate amount to refund, as well as where to refund the money to. If this form is not received, it may delay that process or void the refund.

Within 48 business hours of receiving the core, A-1 Truck Parts will report if the item is deemed acceptable. If the item is accepted, the core deposit you paid will be returned via the credit card used for payment on the website. An refund email confirmation will also be sent out from a1truckparts.net.

Before returning your core, please review our Core Deposit Return Information page.

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